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Refund Policy

Return methods

Our return policy lasts 15 days. If 15 days have passed since your purchase, no refund or exchange is possible.

To be able to benefit from a return, your article must be unused and in the same state where you received it. It must also be in the original packaging.

 

Exceptions

Several types of products cannot be returned. Perisable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products or gas or flammable liquids.

Other articles that cannot be returned:

  • Gift cards
  • Some health and personal care products

 

How to make a return?

To make a return, you must present us a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted (if applicable):

  • Any article which is not in its original state, which is damaged or which presents certain missing documents for reasons which are not due to an error on our part
  • Any article which has returned more than 30 days after delivery

 

Refunds (if applicable)

Once we have received the article returned, it will be inspected by our quality service. We will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, then your refund will be processed, and a credit will be automatically applied to your bank card or to your original payment method, within a number of days (depending on your bank).

 

Late or missing reimbursements (if applicable)

If you have not yet received your refund, please consult your bank account again.

Then, contact the entity issuing your credit card, as there could be a delay before your refund is officially displayed.

Then contact your bank. There is often a necessary processing period before a refund is displayed.

If after having done all these steps, you still have not received your refund, please contact us by email tocontact@terredesiam.com.



Solid items (if applicable)

Only items at current prices can be reimbursed. The items sold are not refundable.

 

Exchanges (if applicable)

We only replace an article if it is defective or damaged. If in this case you want to exchange it for the same article, send us an email to contact@terredesiam.com


 

Gifts

If the turned item was identified as a gift when purchasing and if you were sent to you directly, you will receive a gift of a value equal to that of your return. Once we have received the returned article, a gift voucher will be sent to you by mail.

If the item was not identified as a gift during the purchase, or if the gift of the gift preferred to receive the item first to offer it later, we will send a refund to the gift of the gift And he will know that you have returned the article.

 

Dispatch

You will be able to pay your own shipping costs to return your item. In the case of a return for reimbursement, the shipping costs, not being refundable, will be deducted from it.

Depending on where you live, the time required to receive your exchange product may vary.

If you send an item worth more than $ 70.00, we advise you to use a delivery service that allows you to follow the shipment or take out delivery insurance. We do not guarantee that we will receive the article you turn to us.

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